Database of Precedents
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3.6 Internal quality assurance and professional conduct – AIC – Compliance (2025) internal quality assurance processes, feedback mechanisms
AIC
Application Renewal Review Focused, coordinated by ENQA Decision of 14/03/2025 Standard 3.6 Internal quality assurance and professional conduct Keywords internal quality assurance processes, feedback mechanisms Panel conclusion Compliance Clarification request(s) – RC decision Compliance “16. In its decision of 2023-12-12, the Register Committee found AIC to be partially compliant as it could not conclude that the agency’s internal quality assurance processes are fully sufficient to assure and enhance the quality and integrity of its activities.
17. The Register Committee learned from the panel’s analysis that the agency has improved its internal QA processes and now has a robust internal QA system which is well documented in a manual where all the processes are described in detail. Furthermore, as noted by the panel, the agency now has well developed feedback mechanisms, effective communication and autonomy in making the necessary changes as part of its internal quality management.
18. Following the evidence on improvements to the internal QA system of the agency, the Register Committee could follow the panel’s judgement and found the agency to be compliant with the standard. The Committee,however, highlighted the panel’s recommendation that AIC should also include aspects dealing with effectiveness and impact of internal quality procedures into their quality manual.”
Full decision: see agency register entry
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3.6 Internal quality assurance and professional conduct – THEQC – Partial compliance (2025) internal quality assurance processes, efficiency of monitoring, performance indicators
THEQC
Application Renewal Review Full, coordinated by ENQA Decision of 27/06/2025 Standard 3.6 Internal quality assurance and professional conduct Keywords internal quality assurance processes, efficiency of monitoring, performance indicators Panel conclusion Partial compliance Clarification request(s) Panel (13/06/2025)
RC decision Partial compliance “23. The Register Committee learned that the implemented internal process-based management system, designed to maintain the organisational structure of THEQC, is not working effectively as an internal quality assurance system for the agency.
24. In connection with the above-mentioned deficiencies of the agency’s internal quality assurance, the Register Committee further noted the panel’s concerns about the efficiency of the monitoring of THEQC’s performance indicators. These indicators are listed in the Strategic Plan, but are being monitored solely by one staff member who is not actively involved in the process of strategic planning.
25. Considering the concerns raised above, the Register Committee concurred with the panel that the agency is partially compliant with the standard. The Register Committee underlined the panel’s recommendation that the agency should review its internal process-based management system in order to simplify and clarify issues such as an employee’s line management and lines of accountability.”
Full decision: see agency register entry
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3.6 Internal quality assurance and professional conduct – IKCA – Partial compliance (2026) Unclear roles and workflows, weaknesses in feedback processing
IKCA
Application Initial Review Focused, coordinated by ENQA Decision of 16/06/2026 Standard 3.6 Internal quality assurance and professional conduct Keywords Unclear roles and workflows, weaknesses in feedback processing Panel conclusion Partial compliance Clarification request(s) – RC decision Partial compliance “26. In its decision of 2023-12-12, the Register Committee found IKCA to be partially compliant with ESG 3.6, due to underdeveloped internal quality assurance mechanisms and unclear internal workflows.
27. The Register Committee learned from the panel’s analysis that key issues identified in the agency’s external review in 2022 persist. In particular, the roles and responsibilities of different groups and committees remain unclear.
28. The Committee also noted the panel’s concern that IKCA’s revised internal quality assurance policy represents a step back, as it lacks a clear description of feedback loops and monitoring stages. The panel found no evidence that IKCA analyses the feedback it collects or uses it to improve its structures and activities.
29. Considering the continued weakness in the distribution of responsibilities within IKCA regarding its internal quality assurance, the absence of structured feedback analysis, and the regression in the agency’s policy on its internal quality assurance, the Register Committee concurred with the panel and found IKCA to be partially compliant with ESG 3.6.”
Full decision: see agency register entry